FAQ

What is an Escape Room?

An Escape Room or Room Escape is a cooperative game in which a group of people is locked in one or several themed rooms and they have 60 minutes (normally) to find the way of escaping. For that purpose, the players need to decode the clues around the rooms and solve different enigmas and jigsaw puzzles that will guide them to the exit.

It is a new kind of entertainment in which the participants are not just watchers but the leading actors of the storyline. They live and lose themselves in the story, getting an unique and fascinating experience. It is ideal for groups of friends and family members who want to spend a really funny and great time together.

Who are we?

Trasgu Escape Room is made up for a team of witty escape room lovers who decided to turn their hobby into a business. Awared of the great success that this alternative way of entertainment has in many other cities around Spain, they decided to create their own game, increasing the variety of amusement options in the city of Torrevieja.

Their first game, Pabellón 4, has a mystery/horror storyline partly inspired by a true story, and whose terrible secrets will make the bravest players tremble. Do you dare to reveal them?

What do I need to play?

In an Room Escape is not necessary the use of any strength or special abilities, nor being a maths genius or the board games king. You will only need your common sense and ingenuity, to observate and analyze everything with an extreme curiosity and to communicate between you the whole time. There are only two esssentials to participate and successfully escape: teamwork and the aim to spend a great time with your family or friends.

What happens if we get stuck during the game?

Don’t worry, you will have a Guide watching you all the time. In case you don’t know how to continue, he/she could give you a hand to help you go on with your mission.

Will we get trapped forever if we don’t manage to escape?

Don’t worry, as there will be other groups waiting to play the next session, after 60 minutes we will send our brave rescue team to take you out of Pabellón 4.

Can we take pictures or videos inside the rooms?

As in every good escape room, suspense and surprise are the key to get an unforgettable experience. Thus, as we cannot afford these secret mysteries to come out, it is forbidden to take pictures or videos during the game.

Who can participate?

You can come with friends, family, with your partner or your workmates, you can also celebrate birthdays, hen/stag parties, anniversaries… any pretext is perfect to have a great time in our rooms! Our game is suitable for all audiences, although it is over-16 recommended. Children from age 13 could also play if they come accompanied by an adult. However, remember that Pabellón 4 is Mystery story, and it contains some details that could be a little creepy to sensible people.

Can people under the age of 18 play?

Children and teenagers from age 13 can participate as long as they come accompanied by an adult.

How many people can play? Can I play alone?

This is a cooperative game. Our game Pabellón 4 only hold from 2 to 6 participants at the same time. This is the maximum capacity of the game and its rooms, to make sure that the players can comfortably move and interact within the rooms. In case you are a bigger team, you could play in two consecutive turns.

Can we play more than 6 people?

Unfortunately not. Our game Pabellon 4 only accepts from 2 to 6 players all at once. This is the maximum number of people that the game and its rooms can hold making sure that the players can comfortably move and interact. In case your team is bigger than 6 people, you could play in two consecutive turns.

How long is one game session?

Our game Pabellón 4 lasts 60 minutes. Apart from this time, we will need about 15 minutes before the start to set you in the context of the story, explain the basic rules to play and to clear up any questions. Finally, once the game has finished, you will have some minutes left to tell us how your experience was and to take a picture of you in our crazy photocall. Thus, the whole experience approximately lasts 90 minutes. We request that you all come on time, as we need some time to prepare the next session.

What happens if we are late?

It is essential that you are on time, you can come some minutes beforehand but never be more than 10 minutes late. In that case, we will see ourselves forced to deduct that time from your playing time or to cancel the session. We need some time to prepare the rooms for the next team of players, so more than ten minutes of delay would prevent us from meeting the next group in the appropriate way.

Is it possible that you don’t allow us to play?

Yes, although it is not common it could happen. In TrasguEscapeRoom, we want you to enjoy a funny and safe game. Thus, if any of the members of your team is under the effects of alcohol or drugs, Trasgu Escape Room staff could decide to cancel the session before the start or during the game. Furthermore, the use of violence is absolutely forbidden, so the inappropriate use of the rooms or a bad behaviour during the game, could lead to the interruption of the session. It is a security measure.

Can people with heart or claustrophobic problems play?

Pabellón 4 game is not dangerous at all. However, the horror storyline can contain some frights, so if you think that your health condition is delicate, perhaps you should ask us to change the storyline into mystery.

Is the game wheelchair accessible?

Yes, our facilities and our game obey the current accessibility regulations for physically handicapped people. Anyway, if any of you has any physical limitation (mobility, hearing, etc.) please, contact us by email or phone before booking, and we will study your case.

I have read that this game has a locura / mystery storyline… is it really scary?

We have two modalities: Locura for the fearless (with some frights) and Mystery for the easily scared. By default, the game modality will be Locura. If you prefer the Mystery mode, please let us know before the start and we will be good… We can adapt the game and make it change into a Mystery version, suitable for all audiences.

Can I give someone a session as a present?

Of course you can. If you want to surprise a friend or family member, this kind of experiences is the perfect present. Moreover, it is very easy to do. You only need to mark the ‘Quiero que sea un regalo’ box in the Booking Section. Once you have marked it, choose how many people will assist, and continue with the booking process. You will need to include your personal information as well as the addressee’s.

The person who booked the session can’t come, could the rest of the team play?

Sure! The rest of the team can come or even can invite another person. Remember that the game accept from 2 to 6 players.

And what happens if anyone wants to leave the game during the session?

If one of the members of your team doesn’t want to continue playing, he/she could leave the game asking it to Trasgu Escape Room staff, who will give him/her the appropriate instructions. The rest of the team (always in case that there are 2 or more people left) could continue playing. If the whole team want to leave the game, the session will be cancelled with no possibility of refund.

In case that the person that want to leave the session feels bad, another member of the team must go with him/her out ot the room.

If it deals with accidents or serious malaise, Trasgu Escape Room staff could decide to cancel the game.

How do I book?

It’s very easy.

  1. In the Booking Section you will find one calendar with the available days. Select the date you would like to come and the free sessions will appear.
  2. Choose the time you prefer among all the available sessions.
  3. Select the number of people your team will be composed of.
  4. Fill out the form with your personal information to register your booking.
  5. Choose between paying in cash in Trasgu Escape Room facilities or through safe payment by Internet.
  6. Click on ‘Booking’.
  7. If you chose paying at the office, your booking will have been successfully completed; If you prefered paying by Internet, a payment form will appear to allow you to fill out your bank information.
  8. In both cases, you will receive a confirmation email with your booking and some advices before you visit Pabellon 4.

How do I pay the booking?

We have different options. You can pay by Internet at the moment you book. Or if you prefer it, you can pay with cash once you are in our place, just before the start of the game. In this case, you will only pay with cash, as we do not have the card reader yet.

Can we cancel a booking?

Yes. If you can’t attend your meeting, you can cancel the booking.  You have to tell us at least 24 hours before the meeting, and we will try to change your booking for another available date. In case it is impossible for you to come, then we will cancel it.

Once we have played, can we play again?

Escape games are specially characterised by the surprise they create on the players when they face the puzzles, enigmas and mysteries during the game. The game doesn’t change (for now), thus once you have played, you will know every hiding mystery, and doing it again would be less attractive. Anyway,  don’t worry, you can play it as many times as you want, we will delighted to welcome you , but keep in mind that the game will be exactly the same that the last time.

Do you have any other questions we haven’t answer in this section? Use the following Contact Form to explain your doubts, and we will try to clear them up as soon as possible.

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